DuPont Customer Service Assistant - 12002120 in Aarhus, Denmark

Customer Service Assistant - 12002120 (Job Number: CUS00002050)


Customer Service Assistant – Temporary replacement during Maternity Leave.

(Period: 01.09.2017 until 16.05.2018 – might be extended)

Description: Customer Service North (Brabrand / Denmark) is responsible for order handling in Northern, Western and Eastern Europe. We are a team of 26 service-minded team members, who have daily contact to customers, agents and a large number of internal colleagues.

As our new colleague you will be part of one of our 3 teams – Team EUROPE 1, which is responsible for order handling to Germany, Austria, Switzerland, Ukraine, Hungary, Czech Republic and Slovakia.

Your tasks will be related to order handling - and key areas of responsibilities are:

  • Management of sales orders / samples / invoicing documents (debit & credit notes) / return orders

  • Registration of customer requirements

  • Management / registration of global complaints

  • Maintaining customer relations by creating customer satisfaction

  • Master the order handling function in the most cost efficient way

  • Addressing exceptions in the order process to make the process as aligned as possible and yet in a cost efficient way

  • Creating a strong Customer Service function by confirming (and delivering) orders as expected and by responding promptly to questions/inquiries


Competences: You are an engaged, hard-working and service-minded person. You feel motivated by creating results together with your team and you have the ability to perform tasks independently of supervision (i.e. take decisions), you are a team player, you have the ability to work in a methodical and structured way, you take initiatives and are flexible and you have a high level of responsibility. You feel at home in a dynamic high pressure environment. Last but not least you possess a good humor.

You hold a bachelor’s degree or 5 years work experience within Customer Service - order entry and export operations. You have knowledge of freight & international shipping terms.

You master English, Danish and especially German at a high level.

You are an experienced user of IT systems – preferably SAP R3 and Outlook.

For further information please contact Team Manager Kirsten Hesselholt at +45 89435170 (returns from vacation on 01.08.2017).

The application deadline is 04.08.2017.

Primary Location: EMEA-Denmark-Aarhus-Brabrand

Organization: Nutrition and Health

Schedule: Full-time

Education Level: Associate's Degree/College Diploma (±13 years)

Employee Status: Temporary

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.