DuPont Customer Service Assistant in Aarhus, Denmark

Customer Service Assistant (Job Number: CUS00002053)


Customer Service North (Brabrand/ Denmark) is responsible for order handling in Eastern, Western, and Central Europe plus the Middle East. We are a team of 24 service-minded team members, who have daily contact to customers, agents, distributors and a large number of internal colleagues.

We are looking for a Customer Service Assistant to be responsible for our customers in one of our 3 teams – in this case Team 2, responsible for Western Europe (covering countries like Belgium, Holland, UK/Ireland, Scandinavia and the Baltic States).

Your tasks will be related to order handling - and key areas of responsibilities are:

  • Management of sales orders, samples, invoicing documents (debit & credit notes) and return orders

  • Registration of customer requirements

  • Management / registration of global complaints

  • Maintaining customer relations by creating customer satisfaction

  • Master the order handling function in the most cost efficient way

  • Addressing exceptions in the order process to make the process as aligned as possible and yet in a cost efficient way

  • Creating a strong Customer Service function by confirming (and delivering) orders as expected and by responding promptly to questions/inquiries


You are an engaged, hard-working and service-minded person. You feel motivated by creating results together with your team and you have the ability to perform tasks independently of supervision (i.e. take decisions), you are a team player, you have the ability to work in a methodical and structured way, you are a problem solver, take initiatives, are flexible and you have a high level of responsibility. You feel at home in a dynamic high pressure environment. Last but not least you possess a good humor.

  • You hold a bachelor degree or 5 years work experience within Customer Service (order entry and export operations). You have knowledge of freight & international shipping terms.

  • You master English and Danish at a high level. Scandinavian language skills (Norwegian, Swedish, and Finish) as well as Dutch would be a plus.

  • You are an experienced user of IT systems – preferably SAP R3 and Outlook.

For further information please contact Team Manager:

Claudia Christensen-van Woudenberg at +45 89435304.

The application deadline is 28-07-2017.

Primary Location: EMEA-Denmark-Aarhus-Brabrand

Organization: Nutrition and Health

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

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