DuPont Customer Service Assistant in Aarhus, Denmark

Customer Service Assistant (Job Number: CUS00002053)

Description

Customer Service North (Brabrand/ Denmark) is responsible for order handling in Eastern, Western, and Central Europe plus the Middle East. We are a team of 24 service-minded team members, who have daily contact to customers, agents, distributors and a large number of internal colleagues.

We are looking for a Customer Service Assistant to be responsible for our customers in one of our 3 teams – in this case Team 2, responsible for Western Europe (covering countries like Belgium, Holland, UK/Ireland, Scandinavia and the Baltic States).

Your tasks will be related to order handling - and key areas of responsibilities are:

  • Management of sales orders, samples, invoicing documents (debit & credit notes) and return orders

  • Registration of customer requirements

  • Management / registration of global complaints

  • Maintaining customer relations by creating customer satisfaction

  • Master the order handling function in the most cost efficient way

  • Addressing exceptions in the order process to make the process as aligned as possible and yet in a cost efficient way

  • Creating a strong Customer Service function by confirming (and delivering) orders as expected and by responding promptly to questions/inquiries

Qualifications

You are an engaged, hard-working and service-minded person. You feel motivated by creating results together with your team and you have the ability to perform tasks independently of supervision (i.e. take decisions), you are a team player, you have the ability to work in a methodical and structured way, you are a problem solver, take initiatives, are flexible and you have a high level of responsibility. You feel at home in a dynamic high pressure environment. Last but not least you possess a good humor.

  • You hold a bachelor degree or 5 years work experience within Customer Service (order entry and export operations). You have knowledge of freight & international shipping terms.

  • You master English and Danish at a high level. Scandinavian language skills (Norwegian, Swedish, and Finish) as well as Dutch would be a plus.

  • You are an experienced user of IT systems – preferably SAP R3 and Outlook.

For further information please contact Team Manager:

Claudia Christensen-van Woudenberg at +45 89435304.

The application deadline is 28-07-2017.

Primary Location: EMEA-Denmark-Aarhus-Brabrand

Organization: Nutrition and Health

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.