DuPont Customer Service Representative (SAP/BW-BI) in Kiev region, Ukraine

Customer Service Representative (SAP/BW-BI) (Job Number: CUS00002030)


DuPont has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be.

Primary functions

  • Administration of sales contracts with UA customers (both in SAP and documentary).

  • Updates customers’ data base regularly.

  • Placement and Handling of Standard Sales Orders in SAP

  • Plans, organizes, coordinates goods delivery to customer in accordance with approved procedures. Checking validity and correspondence of the customers’ shipping documents.

  • Arranges, communicates and handles in SAP the goods transportation to customer WH

  • Handles delivery in SAP, ensures accurate sales invoicing, provides customers with all necessary docs in time, timely documents return from customers.

  • Liaises with customers and accounting department re order downpayment, AR assurance with Promissory Notes, sales invoicing and issues of all documents necessary for sales recognition.

  • Ensures accurate and prompt rebate calculation, communicates to Sales Manager, KAMs and customers the updated rebate status, ensures accurate and prompt rebate posting in SAP

  • Initiates and supports AR and PN payment process




  • Min 3 years’ experience in customer service (Order-To-Cash / Sales-To-Cash processes in SAP R3 environment), Experienced user of SAP/BW-BI Reporting Systems – is a must;

  • Min intermediate level of English, Fluent Ukrainian & Russian

  • Good PC skills (strong Excel & Access knowledge would be a plus)

  • Good communication skills, team worker

We offer

  • To be part of a highly skilled multinational team

  • A challenging and motivating working environment

  • Attractive options for personal and professional development

We celebrate diversity of thought and experience and truly believe that our inclusive and collaborative culture strengthens our organization. Our aim is to enable EVERY individual in our company to share their ideas to leverage richer perspectives and find innovative solutions to solve the world´s biggest challenges. Working TOGETHER works! Welcome to the Global Collaboratory


Primary Location: EMEA-Ukraine-Kiev region-Kiev


Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Contractual

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.