DuPont Senior Consultant: Operational Excellence (Subject Matter Expert) in Abu Dhabi, United Arab Emirates

Senior Consultant: Operational Excellence (Subject Matter Expert) (Job Number: BUS00002332)


DuPont Sustainable Solutions (DSS) is the operations management consulting arm of the DuPont corporation. DSS is the partner of choice for many organizations looking to get rapid and sustainable results in the field of operational risk management, operational excellence and capital effectiveness. The DSS team consists of a balanced mix of top talented individuals with strong consulting and/or operations background that can provide industry’s best practices and proven methodologies to help addressing some of the biggest challenges and deliver maximum impact to clients in the Oil & Gas, Petrochemicals, Metals & Mining, Utility and Manufacturing industries.

As a Senior Operations Consultant with expertise on Operational Excellence you will lead specific workstreams within wider client engagements that identify, design, and implement effective solutions within the area of expertise. You will provide subject matter expertise and lead project teams to help clients establishing and implementing robust Operational Excellence programs and, in particular, building organizational capabilities to sustain performance. The ideal candidate must have strong expertise and proven experience in Operational Excellence Programs, coupled with excellent communication, leadership and influencing skills to drive client’s team and manage change in complex organization.


The candidate will drive the execution of consulting engagements in the area of Operational Excellence to meet or exceed the client’s requirements and deliver superior value to clients. This entails:

-Defining scope of work, objectives, deliverables, & timeframes with minimal guidance. structuring and sequencing the project / workstream activities and developing a detailed implementation plan to drive execution of an OPEX assessment or implementation project. This covers the design, development and implementation of study plans and operational strategies to accelerate organizational transformation and results delivery using OPEX performance improvement methodologies and approaches

-Providing subject matter expertise on Operational Excellence Programs with special focus on the following 4 dimensions of the Operational Excellence spectrum: Performance Management processes, Mindset and Behaviours, Technical elements and Competency:

  • Performance Management: the candidate is familiar with processes to develop the right metrics and KPI implementing them across the client’s organization. He/She will ensure that operational performance principles and metrics will align with company objectives and that measures are incorporated into daily activities enabling continuous improvement

  • Mindset and Behaviours: the candidate will have developed capabilities in the area of coaching to be able to deal with change management not uniquely from a transactional standpoint

  • Technical Elements: the candidate will be familiar with all the technical elements and functions that concur to performance management in a company such as Manufacturing, Maintenance and Reliability, Supply Chain, Quality, Process Control, Finance and HSE being able to interact and communicate effectively with these functions providing solutions to a wide range of specific problematics

  • Capability Building Techniques: the candidate has experience on the way all the above concepts can be transferred to the client by effective learning methods and techniques with a strong accent on practical/shop floor learning

-Leading day-to-day execution for large project teams or high priority Operational Excellence projects effectively communicating progress and outcome to different client’s stakeholders

-Proactively identifying issues and risks in relation to the specific delivery activities and liaise with the wider project team evaluating potential solutions and pursuing the optimal course of actions to minimize adverse impact to maximize project success

-Structuring problems effectively to develop key insights and sound recommendations that identify & close performance gaps for the client

-Independently writing and presenting analyses & recommendations that influence & persuade clients including difficult audiences to achieve desired outcomes

-Communicating directly with senior executives that may include sensitive material

-Effectively facilitating team / client meetings to drive decisions or alignment or manage change among a diverse group

-Building strong coaching relationships with key clients on Operational Excellence initiatives and leadership team to facilitate an effective working relationship between project teams & client.

-Providing expertise as part of proposal development and support other team members (e.g. Senior Manager / Principal / Director) in meetings and presentations with clients

-Identifying and quantifying opportunities for improving business performance with a focus on customer service and cost efficiency through the use of structured Operational Excellence Assessment protocols as well as through informal clients visit and discussions.

-Playing an active role in building the firm by:

  • Participating and contributing to functional and/or industry networks with the aim of developing and sharing best practices

  • Providing feedback and coaching junior colleagues to support their development within the organization


  • A broad understanding of operational efficiency and the effective use of metrics and KPI’s to drive process improvement.

  • Change management and project management methodologies and principles

  • Strong relationship management skills with experience in partnering and building credibility with senior leaders

  • Strong knowledge and practical experience in application / facilitation of a wide range of Continuous Improvement techniques including the standard TQM tools, Lean Tools, Six Sigma tools.

  • Experience with other process improvement methodologies e.g. Theory of Constraints and others (preferred)

  • Knowledge and practical experience of investigation and analysis tools (quantitative and qualitative) like FMEA, RCFA, 5Y’s, Fishbone Diagrams, Problem solving and flexibility to analyse and adapt to situations

  • Experience in developing procedures to define key system requirements as well as Audit Protocols, KPIs and Governance mechanisms to monitor effectiveness of implementation of Operational Excellence elements

  • Ability to effectively deliver training & coaching sessions to build/strengthen capabilities on Operational Excellence related topics

  • Experiences along the lifecycle of an asset, from design to operations/maintenance to be able to understand how to apply Operational Excellence methodologies and concept at various stages.

  • Exceptional interpersonal skills and team-working attitude to be able to work in multi-cultural and multi-disciplinary teams

  • Effective Leadership skills to drive execution in complex environments

  • Strong/effective verbal and written communication to be able to interact at different levels of the organization, from Executive down to technicians and operators.

  • Proven track record in relevant highly-hazardous / heavy manufacturing industries such Oil & gas/petrochemical, chemical, metal processing

  • Demonstrated experience in effective control and management of changes in the operational environment of a large & complex organization (required). Past experience in major international / global companies (e.g. BP, Shell, Exxon, Total, DuPont, Dow, etc.) is highly valued

  • Problem solving and flexibility to analyze and adapt to situations

  • 10-15 years Operations work experience (required). Past direct experience in Operations Roles (e.g. Operations Manager, Maintenance Manager, Technology Manager, Quality Manager will be highly valuable)

  • Project Management/Certification or equivalent preferred

  • Min 3-5 years, experience in utilizing a recognized methodology for reviewing current business processes; identifying problems and opportunities; and re-engineering processes for improved efficiency and effectiveness (required)

  • BS/BA in engineering or equivalent, MBA or MS preferred

  • Potential for frequent local and international travel (depending on location of projects) required to fulfil this role. Ability to travel extensively up to 80 % of monthly time

  • Fluency in both written and spoken English. Arabic language will be a plus

Primary Location: EMEA-United Arab Emirates-Abu Dhabi

Organization: Sustainable Solutions

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

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