DuPont IT Help Desk in Cairo (Al, Egypt

IT Help Desk (Job Number: INF00001440)


DuPont has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be.

Job Description (Responsibilities)

  • Provide support for all IT related activities (Desktop/Laptops, IT-equipments, Applications). This role applies for the main site, the remote sites and remote users in Egypt.

  • Work with central Helpdesk support on IT infrastructure related issues.

  • Work with service providers for site related projects.

  • Responsible to apply Global IT strategies, polices, securities.

  • Report, resolve or escalate problems and issues using central Helpdesk.

  • Assist remote support teams with activities related to site when it’s necessary.

  • Assets Inventory: Maintain up-to-date inventory of all IT equipment.

  • Provide training for general PC skills for users (Windows, MS office or other training since required).

  • Provide day to day support of all T-Comm installed equipments.

  • Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis.


  • Bachelor degree in computer science or equivalent.

  • Minimum 2 years’ experience in a similar position.

  • Knowledge of reporting systems (MS management reporter/ Sql reporting) is a plus.

  • Knowledge of SQL database is a plus.

  • Fluency in both written and spoken English and Arabic.

  • Position will be based in Cairo, However, candidate may require to travel to other site.

  • Flexible and proactive approach to teamwork.

  • Very good communication skills.

  • Good learning and troubleshooting skills.

  • Problem analysis and solving.

  • Well planned and organized.

  • Completed military service or exempted.

  • Driving License.

Primary Location: EMEA-Egypt-Cairo (Al-Qahira)

Organization: Pioneer

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Contractual

Job Type: Entry Level

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.