DuPont Technical Service Consultant- Circuit Technologies in California
Technical Service Consultant- Circuit Technologies (Job Number: 191374W-01)
Technical Service Consultant- Circuit Technologies
DowDuPont is an innovative leader in advanced, integrated materials and chemistries for electronic circuits and semiconductor packaging in consumer electronics, transportation, and high reliability industrial applications. The company is uniquely positioned to address the increasingly more complex performance requirements through a broad corporate technology base spanning polymers, fibers, photopolymers, dispersions, coatings and film making. The Circuit Technologies business unit includes well known industry leading brands such as DuPont Kapton® polyimide films, DuPont Pyralux® flexible circuit materials, and Riston® dry film photoresist. The recent merger between Dow and DuPont has significantly expanded the product portfolio and range of expertise to include industry leading metallization technology and final finishes.
The primary responsibility of the position as Technical Specialist is to support the NorthAmerican field sales team working with key customers across the region. TheTechnical Specialist analyzes results of company, customer and competitiveproduct tests, troubleshoots customer technical issues, maintains recordsof samples, identifies and resolves problems or discrepancies inprocessing procedures.
This visible and highly motivated employee will manageall aspects of the technical support process within the territoryconsisting of customers located across North America engaged in the designand manufacturing of primarily electronic systems for communication, military,aerospace, industrial, automotive or medical industries.
The position requires initiative, effective timemanagement and result orientation. The Technical Service Consultant needsto have excellent communication skills and the ability to lead a team ofpeers (which often includes other functions in Dow, DuPont, and customerpersonnel).
The Technical Service Consultant is also responsiblefor managing and strengthening relationships at all levels of the customerorganization within the engineering and technical group.
Key success factors in this role are the ability toidentify issues /problems, develop solutions, deliver and capture value.This requires the Technical Service Consultant to gain a deepunderstanding of customer needs and processes as well as the combined Dow& DuPont product and service offerings.
Based in Sunnyvale, CA or Marlborough, MA. Close proximity to major airport is critical to support travel needs.
Bachelor’s Degree in chemistry, materials science,electronics or equivalent relevant experience
At least 5 years technical background/experience fromprinted circuit board manufacturing is required
Experience specifically with the imaging, develop, etchand strip processes is a plus.
Ability to travel >50%
Background experience from material selection, design, manufacturingand/or sourcing of printed and flexible circuit boards or electroniccomponents and subsystems is a great merit.
Minimum Computer Skills:
Proficient in Microsoft Excel, Word, PowerPoint
Familiarity with SalesForce.com or other CRM system is a plus
Primary Location: NA-United States-California
Organization: Electronics & Imaging
Education Level: Bachelor's Degree (±16 years)
Employee Status: Regular
Job Type: Experienced
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