DuPont Regional Telecom Operations Lead, APAC in Haryana, India

Regional Telecom Operations Lead, APAC (Job Number: 191205W-01)


  • Coordinate withVendor/Partners for all aspects of run/maintain support of existing Telecomenvironment including networks and firewall according to SLAs and KPIs

  • Service levelmanagement and tracking for internally and externally sourced services.

  • Manage and reviewmetrics of the particular competency in order to identify trends, issues andmake the appropriate recommendations, corrective actions.

  • Problem solving andtracking for the telecom area in the region, using the global network asresource to share experience and knowledge and the local resources asexecutors.

  • Ensure, togetherwith the global infrastructure leader, the telecom services in that particulararea and in the particular region are up and running 24 x 7.

  • Escalation pointfor incidents impacting sites in the region.

  • Make sure CWT’sare set up as appropriate for issues involving more than one vendor.

  • Managesrelationships with the site leaders.

  • Manage the vendorin the region for their particular area, including relationships, stewardship,SLA´s.

  • Knowledgetransfer point to outsource partners.

  • Demand andCapacity utilization and management.

  • Participate as aresource in Projects chartered to maintain Service Levels, or fortransformation and Productivity Programs (to improve efficiency/effectivenessof the Telecom Services, or IT in general)

  • Coordinate withVendor/Partners for LCM execution & optimization

  • Participate inPQR resolution/escalation, and RCCA processes

  • Ensure standardsfor management and monitoring capabilities are met by providers.

  • Ensure compliancepractices are followed.

  • SupportVendors/Partners in transition to next-generation capabilities

  • Work closely withbusiness partners on requests and support for the full range of needed telecomcapabilities

  • Maintaindocumentation on assets and configuration

  • Perform change /problem /incident management as per E2E Standard processes (ITIL)

  • Asset owner andapprover for security access; manages all DuPont-side compliance practices.Participate in audits as required.

  • Perform rootcause analysis for major issues and provide workarounds to ensure businesscontinuity

  • Continuouslypropose improvement of current practices, policies, procedures or other actionsthat result in an enhanced workflow, reduce costs, increase productivity andend user satisfaction


Skills and Competencies

  • Ability tounderstand and adhere to Global guidelines and ensure that proper proceduresare being followed. Works very closely with the Telecom Service Delivery andSolutions Delivery Leaders.

  • Knowledge ofinformation systems terminology, concepts, and practices. In particular, fortelecom (networks and voice)

  • Needs tounderstand and prioritize technology problems, based on impact to the business.

  • Ability to solveproblems in a timely and appropriate manner.

  • Expertise in theuse of IT tools, processes and methodologies.

  • Knowledge aboutthe operation of the telecom area


  • B.E. or MCA


  • 8-10 years ofexperience in Telecom Operations & administration

Primary Location: APAC-India-Haryana-Gurgaon

Organization: Corporate

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

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