DuPont Business Development Support Representative in Ho Chi Minh City, Vietnam

Business Development Support Representative (Job Number: 195630W-01)


Commercial Support

  • Facilitate DOW OTC process training to sales team including: on board training for new seller; refresh training, change impact sharing etc.

  • Provide reporting support to commercial team as per requirement i.e. .; Monthly Sales Report, delayed shipment report, actual order report etc. (Susan Xu)

  • Work with sales team together on quarterly/Month End Volume Push or order place on dynamic situation

  • Visit customers on needed basis with account managers to prepare customers ready to do business with Dow.

  • Assist with sellers on necessary customer communications. E.g. distribute customer letter for M&A projects.

  • Provide support to marketing communication events, such as Chinaplas etc.

  • Local language Purchase Order receive from customer will be transfer into English & fill into the order template

  • Sample order support customer on clearance

  • Annual agreement, rebate monitoring & execution

  • Get customer order and prepare agreement on demand

  • Legal/country regulation requirement for Document filling

  • First Sales Order Procedures – FSOP process

  • Support Dow Seller (Vietnam, Philippines, Thailand) to raise price in SFDC

  • Identifying past due and follow up, developing the schedule for past due

  • Coordinate with PS&R (Product Stewardship & Regulatory) to provide requested certificate to customer: MSDS, TDS, Confirmation Letter, Customer Certificate…

  • Support customer to work with local shipping line if any issue as shipper representative

Customer Interface

  • Maintain and develop customer relationship through day to day connection with customers.

  • Work with seller/center CS on key accounts’ inquiry and complaints.

  • Facilitate training/sharing sessions to customer as necessary.

  • Focal point to contact with customer on order inquiry.

Supply/Allocation Coordination

  • Keep track on order entry status vs. allocation volume. Timely escalate to supply chain planner/seller when observe gaps.

  • Work with planners/sellers in confirming extra volume beyond allocation.

Prepare To Do Business Activities

  • Customer Master Management.

  • New customer on boarding.

  • Daily Contract Issuing (for area applicable).

  • Perform Inventory Check on needed basis.

  • Follow up PTDB documents, eg. L/C, TT payment

Local Order and Offline Sample Management

  • Manage local order entry and downstream follow up to ensure timely delivery for local orders.

  • Interact with local warehouse/logistic team on stock request/repacking request.

Exception Handling

  • Interface with local customs/carriers to help customer inquiry and complaints.

  • Local focal point to facilitate in-country regulation implementation/changes etc.

  • Admin support: P&IP car booking and payment, support Sales to process shopping cart in SRM

Continuous Improvement

  • Lead or Participate in continuous improvement activities/projects aiming for better customer satisfaction and higher productivity.


  • Bachelor’s Degree and minimum 5 years proven experiences in the capacity as a Senior CS Specialist with extensive Customer Services work processes/Systems and Business Supply Chain understanding.

  • University degree education (Bachelors) is an asset

  • Work experience in sales support or customer service is required

  • Experience and working knowledge of SAP and associated processes is an advantage

  • Team spirit, flexibility, analytical and organizational skills

  • Good communication and negotiation skills with external and internal partners

  • Fluent in English - spoken, written

  • IT literacy is essential - knowledge of Microsoft Office (Word, Excel, Power Point) data processing, database systems is a must

Primary Location: APAC-Vietnam-Ho Chi Minh City-Ho Chi Minh City

Organization: Transportation & Advanced Polymers

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

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