DuPont Business Development Support Representative in Ho Chi Minh City, Vietnam

Business Development Support Representative (Job Number: 195630W-01)

Description

Commercial Support

  • Facilitate DOW OTC process training to sales team including: on board training for new seller; refresh training, change impact sharing etc.

  • Provide reporting support to commercial team as per requirement i.e. .; Monthly Sales Report, delayed shipment report, actual order report etc. (Susan Xu)

  • Work with sales team together on quarterly/Month End Volume Push or order place on dynamic situation

  • Visit customers on needed basis with account managers to prepare customers ready to do business with Dow.

  • Assist with sellers on necessary customer communications. E.g. distribute customer letter for M&A projects.

  • Provide support to marketing communication events, such as Chinaplas etc.

  • Local language Purchase Order receive from customer will be transfer into English & fill into the order template

  • Sample order support customer on clearance

  • Annual agreement, rebate monitoring & execution

  • Get customer order and prepare agreement on demand

  • Legal/country regulation requirement for Document filling

  • First Sales Order Procedures – FSOP process

  • Support Dow Seller (Vietnam, Philippines, Thailand) to raise price in SFDC

  • Identifying past due and follow up, developing the schedule for past due

  • Coordinate with PS&R (Product Stewardship & Regulatory) to provide requested certificate to customer: MSDS, TDS, Confirmation Letter, Customer Certificate…

  • Support customer to work with local shipping line if any issue as shipper representative

Customer Interface

  • Maintain and develop customer relationship through day to day connection with customers.

  • Work with seller/center CS on key accounts’ inquiry and complaints.

  • Facilitate training/sharing sessions to customer as necessary.

  • Focal point to contact with customer on order inquiry.

Supply/Allocation Coordination

  • Keep track on order entry status vs. allocation volume. Timely escalate to supply chain planner/seller when observe gaps.

  • Work with planners/sellers in confirming extra volume beyond allocation.

Prepare To Do Business Activities

  • Customer Master Management.

  • New customer on boarding.

  • Daily Contract Issuing (for area applicable).

  • Perform Inventory Check on needed basis.

  • Follow up PTDB documents, eg. L/C, TT payment

Local Order and Offline Sample Management

  • Manage local order entry and downstream follow up to ensure timely delivery for local orders.

  • Interact with local warehouse/logistic team on stock request/repacking request.

Exception Handling

  • Interface with local customs/carriers to help customer inquiry and complaints.

  • Local focal point to facilitate in-country regulation implementation/changes etc.

  • Admin support: P&IP car booking and payment, support Sales to process shopping cart in SRM

Continuous Improvement

  • Lead or Participate in continuous improvement activities/projects aiming for better customer satisfaction and higher productivity.

Qualifications

  • Bachelor’s Degree and minimum 5 years proven experiences in the capacity as a Senior CS Specialist with extensive Customer Services work processes/Systems and Business Supply Chain understanding.

  • University degree education (Bachelors) is an asset

  • Work experience in sales support or customer service is required

  • Experience and working knowledge of SAP and associated processes is an advantage

  • Team spirit, flexibility, analytical and organizational skills

  • Good communication and negotiation skills with external and internal partners

  • Fluent in English - spoken, written

  • IT literacy is essential - knowledge of Microsoft Office (Word, Excel, Power Point) data processing, database systems is a must

Primary Location: APAC-Vietnam-Ho Chi Minh City-Ho Chi Minh City

Organization: Transportation & Advanced Polymers

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.