DuPont Application Management & Support Lead - HR Applications in Johnston, Iowa
Application Management & Support Lead - HR Applications (Job Number: 195038W-01)
Corteva Agriscience™, Agriculture Division of DowDuPont™ is recruiting for a dynamic technology professional to join our team in Johnston, Iowa as our Application Management and Support Lead for HR, legal, and some training applications. In this role you will work closely with IT leadership, internal teams, business/functions and our vendors to manage the HR application portfolio for the Corteva Agriscience™ division. You will have responsibility for managing IT service providers, and third party contractors responsible for day-to-day operations of the HR and Legal Application portfolio.
Responsibilities include, but are not limited to:
Manage the service delivery of the HRapplications portfolio. The portfolio may include other related applications aswell (legal, for example)
EstablishManaged Services model for application support for the global HR and Legal applicationportfolio
Provide leadership, coaching anddirection to a team of highly skilled global workforce. In addition, hire andtrain staff, both employees and contingent workers globally
Incorporate operational excellencestandards into daily operations to continually improve performance &availability
Responsible for integrated incident,change and problem management
Responsible for communications andinterfacing with internal and external stakeholders impacted, or potentiallyimpacted, by service disruption, additions, changes, and/or reductions inservice
Develop application-related change andrelease management plans in partnership with Enterprise Platforms &Applications teams
Plan and coordinate environment changesin the application environment
Partner with IT stakeholders, end-to-endservice integration team and external vendors, as needed, to plan and driveimplementation of change requests impacting the portfolio
Maintain production environmentsincluding installation/deployment of operating system updates, securitypatches, configuration changes, and application updates
Validate and ensure all softwarecomponents have sufficient license entitlements and maintenance contracts inplace, as required for the application
Identify and implement serviceimprovements and process improvements
Ensure the audit requirements andprocesses are followed strictly and represent the application, if selected foraudit. Implement and monitor controls defined by the internal controlsstandards manual
Responsible for disaster recovery andbusiness continuity planning
Responsible for 24x7 365 application availability
Responsible for application lifecyclemanagement in collaborating with the Enterprise Platforms group and theEnterprise architects for large upgrades, App decommissioning etc.
Lead/manage the transition from projectsto production support team
Application service level targets (e.g., availability,performance) met or exceeded
Timely investigation and resolution of Application issuesthrough coordination with User Support teams
Education and Experience:
Overall 10+ yearsof experience with at least 5+ yearsof relevant experience in HR applications like SAP HCM or Workday and HR Integrations
Strong experience in application support
Strong Knowledge for hire to retire processes
Experience and exposure to application support fortraining, legal and other applications (Java or .Net)
Preferred Bachelor’s degree in Information Technology,engineering or related field.
Management degree from a Top Tier MBA institute will bean advantage
Extensive knowledge of enterprise applications and thesupported business processes
Ability learn and upskill on new technologies, processesand applications
Experience working with Vendors, product roadmaps andsupport lifecycles
Understanding of ITIL processes
Work with cross-functional global teams
Manage externally-contracted vendor resources
Strong verbal and written communication skills
Knowledge and Understanding of Internal Controls
We are excited to announce that Corteva Agriscience™ is the name of the new Agriculture Division of DowDuPont™. We are bringing together DuPont Crop Protection, DuPont Pioneer and Dow AgroSciences to create a market-shaping, standalone agriculture company with leading positions in seed technologies, crop protection and digital agriculture. We will work across the global agriculture value chain to create a more efficient food system.
At Corteva Agriscience™, we seek to enrich the lives of those who produce and those who consume. This means we will help rejuvenate the agricultural ecosystem to support people and the planet and to ensure progress for generations to come.
Primary Location: NA-United States-Iowa-Johnston
Education Level: Bachelor's Degree (±16 years)
Employee Status: Regular
Job Type: Experienced
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.