DuPont Customer Service Representative in Kiev region, Ukraine

Customer Service Representative (Job Number: CUS00002136)


Primary functions

  • Administration of sales contracts with UA customers (both in SAP and documentary);

  • Agreeing contracts drafts (wording) with customers and getting internal approvals from all functions;

  • Updates customers’ data base regularly.

  • Placement and Handling of Standard Sales Orders in SAP

  • Plans, organizes, coordinates goods delivery to customer in accordance with approved procedures. Checking validity and correspondence of the customers’ shipping documents.

  • Ensures accurate sales invoicing, provides customers with all necessary docs in time, timely documents return from customers.

  • Liaises with customers and accounting department re order downpayment, sales invoicing and issues of all documents necessary for sales recognition.



  • Min 3 years’ experience in customer service (Order-To-Cash / Sales-To-Cash processes in SAP R3 environment), Experienced user of SAP/BW-BI Reporting Systems – is a must;

  • Excellent Ukrainian language skills, ability to use formal Ukrainian to edit sales contracts, write memos and other related docs

  • Fluent Ukrainian is a must; min intermediate level of English required

  • Good PC skills (strong Excel & Access knowledge would be a plus)

  • Good communication skills, team worker

  • General understanding of rebate calculation will be a plus

Primary Location: EMEA-Ukraine-Kiev region-Kiev

Organization: Pioneer

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Temporary

Job Type: Experienced

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