DuPont Customer Relations Representative in Rochester, New York
Customer Relations Representative (Job Number: 192973W-02)
Processes orders into order management system this would include inventory checking with planner/working with TOPL planner for stock availability.
Process invoices and credit notes as needed.
Provides shipment/order related information and product literature as needed to sales/business finance.
Managing customer calls and inquiries.
Ensure customer information is accurately maintained in the ERP SAP system.
Create a positive internal/external customer experience
Manage end to end order fulfillment process.
Process samples (standard package) as needed as per process outlined.
Respond to customer complaints via GCMS tool
Actively support Supply Chain Organization objectives and strategies which might require changes in roles and responsibilities.
Analyze customer data utilizing reports and systems – to understand key customer / key distributor demand behavior so as to manage the ordering cycle.
Adhere to department ISO procedures (job instructions, processes / procedures)
Drive continuous process improvements in the Customer Relations Team and Supply Chain
Travel as needed
Responsible for managing the end to end consignment process via forecast and inventory levels at customer location where applicable.
Adhere to audit/compliance reporting/requirements
Monthly Cycle Count /Annual Physical participation
Participate in any ad-hoc project
Bachelors Level or 2-4 yrs Customer Service or B2B experience
Experience working with automated order fulfillment and financial computer systems; global procedures
Primary Location: NA-United States-New York-Rochester
Organization: Industrial Biosciences
Education Level: High School Diploma/GED (±11 years)
Employee Status: Regular
Job Type: Entry Level
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