DuPont Customer Relations Representative in Rochester, New York

Customer Relations Representative (Job Number: 192973W-02)


  • Processes orders into order management system this would include inventory checking with planner/working with TOPL planner for stock availability.

  • Process invoices and credit notes as needed.

  • Provides shipment/order related information and product literature as needed to sales/business finance.

  • Managing customer calls and inquiries.

  • Ensure customer information is accurately maintained in the ERP SAP system.

  • Create a positive internal/external customer experience

  • Manage end to end order fulfillment process.

  • Process samples (standard package) as needed as per process outlined.

  • Respond to customer complaints via GCMS tool

  • Actively support Supply Chain Organization objectives and strategies which might require changes in roles and responsibilities.

  • Analyze customer data utilizing reports and systems – to understand key customer / key distributor demand behavior so as to manage the ordering cycle.

  • Adhere to department ISO procedures (job instructions, processes / procedures)

  • Drive continuous process improvements in the Customer Relations Team and Supply Chain

  • Travel as needed

  • Responsible for managing the end to end consignment process via forecast and inventory levels at customer location where applicable.

  • Adhere to audit/compliance reporting/requirements

  • Monthly Cycle Count /Annual Physical participation

  • Participate in any ad-hoc project


  • Bachelors Level or 2-4 yrs Customer Service or B2B experience

  • Experience working with automated order fulfillment and financial computer systems; global procedures

  • Business English

Primary Location: NA-United States-New York-Rochester

Organization: Industrial Biosciences

Schedule: Full-time

Education Level: High School Diploma/GED (±11 years)

Employee Status: Regular

Job Type: Entry Level

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