DuPont Customer Relations Representative in Rochester, New York

Customer Relations Representative (Job Number: 192973W-02)

Description

  • Processes orders into order management system this would include inventory checking with planner/working with TOPL planner for stock availability.

  • Process invoices and credit notes as needed.

  • Provides shipment/order related information and product literature as needed to sales/business finance.

  • Managing customer calls and inquiries.

  • Ensure customer information is accurately maintained in the ERP SAP system.

  • Create a positive internal/external customer experience

  • Manage end to end order fulfillment process.

  • Process samples (standard package) as needed as per process outlined.

  • Respond to customer complaints via GCMS tool

  • Actively support Supply Chain Organization objectives and strategies which might require changes in roles and responsibilities.

  • Analyze customer data utilizing reports and systems – to understand key customer / key distributor demand behavior so as to manage the ordering cycle.

  • Adhere to department ISO procedures (job instructions, processes / procedures)

  • Drive continuous process improvements in the Customer Relations Team and Supply Chain

  • Travel as needed

  • Responsible for managing the end to end consignment process via forecast and inventory levels at customer location where applicable.

  • Adhere to audit/compliance reporting/requirements

  • Monthly Cycle Count /Annual Physical participation

  • Participate in any ad-hoc project

Qualifications

  • Bachelors Level or 2-4 yrs Customer Service or B2B experience

  • Experience working with automated order fulfillment and financial computer systems; global procedures

  • Business English

Primary Location: NA-United States-New York-Rochester

Organization: Industrial Biosciences

Schedule: Full-time

Education Level: High School Diploma/GED (±11 years)

Employee Status: Regular

Job Type: Entry Level

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.