DuPont Customer Service Representative - Crop Protection in São Paulo, Brazil

Customer Service Representative - Crop Protection (Job Number: 196347W-01)

Description

CUSTOMER SERVICE REPRESENTATIVE – Alphaville

Corteva has an opening for a Customer Service Representative (CSR) located in Alphaville , SP. The Customer Service Representative is the interface between sales force and the business value chain partners to deliver exceptional service to our customers and drive profitability to Corteva. The Customer Service Representative provides solutions to the sales force and Customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, Finance, etc.) to meet company objectives.

Core Responsibilities:

  • Receives and processes the customer orders, inquiries, and/or complaints covering items or products ordered.

  • Proactively maintains an ongoing relationship with key customers and sales staff.

  • Partners with Sales and Marketing to build effective relationships with customers in order to anticipate and deliver expectations.

  • Records and processes orders and/or inquiries through Customer service work processes and systems.

  • Provides availability and schedule information within established guidelines and understands customer order patterns.

  • Differentiates between customer requirements and Dow capabilities; chooses the best/cost effective solution.

  • Checks credit and confirms orders.

  • Researches and obtains resolution of a variety of customer complaints and issues.

  • Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.

  • Has an excellent working knowledge of SAP, Customer Relation Management and/or other internal systems required to perform the role.

  • Coaches others to provide innovative solutions for improvements using existing tool sets enabling work process and peer success.

  • Mentors peers/new employees on the use of metrics & reporting to set team and individual goals for account and business success.

  • Drives the corrective action resolution process to eliminate repeated defects and is empowered to act & resolve issues that support the account strategy.

Qualifications

  • Organization and multi-tasking skills

  • Work independently in an integrated team and communicate with diverse groups of people across all levels and cultures

  • Ability to effectively negotiate with internal partners and customers to achieve a positive outcome.

  • Ability to overcome resistance and manage conflict to reach favorable agreement, for both Dow and the customer.

  • Consistent positive attitude that adds to our effectiveness and positive culture.

  • Ability to build and maintain rapport with designated sales force and customers.

  • Effective communication skills with others regarding customer issues and problem resolution.

  • Attention to detail

  • Skill for learning new technologies and systems.

  • Strong skills with Microsoft Excel

  • Strong aptitude for data management / working with numbers

Preferred Qualifications:

  • Minimum of 2 years of customer service related or sales experience

  • Proficiency in ERP SAP systems.

  • Understanding Order Receipt and Handling work processes.

  • Strong negotiation and sales skills

  • Thorough knowledge of respective work process and other integrated work processes, technologies, and applications (Order Receipt & Handling, Payment Receipt & Handling, Pricing, SAP, productivity and e-tools)./

  • Advanced English knowledge is preferred

  • Education: Bachelor's Degree

  • Discipline: Accounting, Finance, Business/Agro, Engineering background is preferred

  • Relocation package does not apply

Primary Location: Latin America-Brazil-São Paulo-Barueri

Organization: Crop Protection

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Entry Level

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.