DuPont IT Site Leader - Brazil in São Paulo, Brazil
IT Site Leader - Brazil (Job Number: 196699W-01)
Managesthe IT infrastructure of the site(s) and all related informationtechnology services, including PC, printers, mobile devices and LANequipment.
Managesthe suppliers that provides support activities to sites for theorganization’s standard hardware, software and voice/data networksolutions.
Responsiblefor the renew, installation, and life-cycle management of PCs, servers,LAN network connectivity equipment and mobile devices.
Responsibleto maintain the asset inventory of all hardware, software and applicationsat each site, keeping the controls up to date and managing the process todiscard old equipment per the company guidelines.
Asappropriate, provides escalated on-site support of hardware, software andnetwork connectivity issues.
Responsibleto test and activate, when request, the site IT disaster recovery plan.
Acts asthe primary point of communication between IT&P and the site(s)operating, business and functional units.
Managesand deploys IT projects locally in alignment with global teams.
Performslocal administration and IT operations activities as appropriate inaccordance with standards, policies, procedure and audit recommendations.
· May coordinate and direct the activities of volunteers and staff (key users) in cross-organizational and cross-functional teams.
· Manages on site IT vendors service delivery, metrics, contracts and invoices and its payments, acting as IT contract administrator.
· Responsible to keep and track technical site documentation
In cooperation withIT&P domain leaders, local operations staff and key users, providesstrategic, budgeting and disaster recovery/business continuity planning tosites and staff in multiple operating, business and functional units.
Responsible for localinventory maintenance and local software license management.
Monitors securitycompliance in accordance with IT&P standards, policies and procedures.
Responsible formaintenance of systems documentation such as IT&P operations manuals.
Serves as the technicaland communications liaison to and from stakeholders and office key usersfor IT&P communications, initiatives, needs assessments, etc.
Responsible forprocurement, installation and life-cycle maintenance of IT hardware andsoftware (includes PCs, peripherals, servers, networking equipment,operating systems, local services and other software, following the LOA(Limit of authority).
Provides new staff withPC/account and mobile devices setup and orientation.
Provides escalatedtechnical support that requires an on-site presence (server, NAS, networkor PC equipment failure), including data backup recovery. Ensure theexecution of complex software/hardware troubleshooting, patches andre-installations in cooperation with the Enterprise Helpdesk, globalvendors and local vendors,in accordance with established SLAs.
Coordinateconsulting/training/education services such as data management and stafftraining/orientation for standard systems.
Serves as the IT pointof contact and is accountable forthe IT portion of new office setups, office expansions, etc. This includesrelocation and/or installation of voice/data communications solutions, LANand PC equipment.
Responsible for local ITvendor, contract and outsourcing management.
Responsible formonitoring data backups in offices to ensure that they are completed on aregular basis.
Other duties asassigned.
Bachelor’s degree inComputer Science or related areas.
Experience in IT infrastructure telecommunications, network or/andservers.
Professionalcertifications as appropriate.
Knowledge of currenttrends in the fields of Telecommunications and cloud services.
Demonstrated experiencewith standard software applications, including MS Office, Windows.
Must have a strongdedication to customer service.
· Fluency in English is a requirement
· Spanish is preferred
Primary Location: Latin America-Brazil-São Paulo-Barueri
Education Level: Bachelor's Degree (±16 years)
Employee Status: Regular
Job Type: Experienced
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