DuPont Compute Operations & Services Delivery Lead in Telangana, India
Compute Operations & Services Delivery Lead (Job Number: 191768W-01)
Responsible foroverall Compute service delivery and 24x7 (follow the sun coverage) sustainableoperations
Lead and drivesustainable operations in all Compute environments (Datacenter operations,Disaster recovery, Server and Storage Management in Wintel, Linus and AIXenvironments and Cloud Orchestration/Cloud Engineering)
Coordinate withVendor/Partners/Internal for all aspects of run/maintain support according toSLAs and KPIs
Drive LCMexecution & optimization; Ensure standards for management layers for x86,HPC, Hana, Linux, etc. platforms are met.
Ensure compliancepractices are followed. Participate in audits as required.
Help developglobal strategies and best practices by leveraging best practices andtechnologies
Accountable for Assetownership; Management of software licenses and maintenance agreements
Participate andprovide knowledge following MIM (Major Incident Management) Processes. Also participate as required on SRT’s(Service Restoration Team’s) and CWT (Collaborative Work Teams) when issuesoccur and troubleshooting is required.
Research and recommendinnovative, and where possible automated approaches for system administrationtasks
Have regularoperational review calls to identify any issues in the operating environment.
Perform periodicperformance reporting to support capacity planning
Collaborativelywork with other teams, including the Application Services teams, businesses,and alliance partners, provide and ensure end-to-end delivery of ‘Compute’ services.These services will include servers (and their integration with applications),storage, backup, virtual servers, data centers, disaster recovery, life cyclemanagement, documentation, etc.
Stay abreast withchanging technology and business trends in the IT to enhance overalleffectiveness and efficiency in IT&P Infrastructure.
Strong peopleleadership skills with the ability to lead, manage and mentor; able to workeffectively in large diverse multi-cultural global work teams.
Able to work in acomplex environment consisting of multiple stakeholders with the need toconstantly communicate, negotiate and influence to get results
Possess goodknowledge of IT infrastructure in general and competent in the areas ofmidrange computing (including hardware and software), mass storage,virtualization, middleware and information security, SAP and ERP solutions.Specific experience and knowledge in the following areas will be advantageous
Server BasedTechnology – Microsoft Windows, Linux, AIX, Active Directory, VMWare, Citrix,
Web Based Technology– IIS, Apache, Tomcat, Extranet, Ecommerce, Microsoft SQL, Oracle
Storage &Backup Architecture – SAN, Tivoli (TSM), etc.
SecurityTechnology e.g. DMZ, firewall, antivirus
Asset Managemente.g. License management: DB2, HANA, SAP, etc.
Basic networkingconcepts and infrastructure setup (IBM Power)
Possess goodgeneral IT management knowledge and skills in the areas of service support,service delivery, compliance/audit, vendor management and client management.Knowledge of IT service management frameworks (e.g. ITIL, MOF etc.) and strongvendor management experience will be useful.
Understanding ofService level agreement, service delivery metrics and contract.
8 – 10 years ofsolid work experience in Compute area
SOX experienceand Six Sigma certification will be added advantages.
PMP, MCSE andother technical certifications are a plus.
- B.E. (ComputerScience) or MCA
Primary Location: APAC-India-Telangana-Hyderabad
Education Level: Bachelor's Degree (±16 years)
Employee Status: Regular
Job Type: Entry Level
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.