DuPont Customer Service Lead in Telangana, India

Customer Service Lead (Job Number: 195493W-01)

Description

Job Description for CSR Lead

  1. Should have good understanding of Order to Cash process

  2. Good knowledge and understanding of SAP SD Module (i.e Pricing, Billing process,despatches,reporting etc..)

  3. Should have good knowledge on GST Law and related areas

  4. Will be good if he/she has any Project implementation experiences (such as SAP Project or in the area of Customer Services ) and have developed SOPs and process simplification/productivity etc..

  5. Create better modes of operations to make customer service easier for both team members and customers

  6. Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends

  7. Ability to coordinate with other functions to resolve issues faster.

  8. Excellent communication and presentation skills.

  9. Ability to multitask, prioritize, and manage time effectively.

  10. Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

  11. Create and implement work procedures that will enhance the service delivery, operating procedures and standards

  12. Showcase good leadership skills to carry team members along

Qualifications

10+ Years with atleast 2 years experience on similar role

Qualification: Preferably MBA/CA , Mcom/Bcom with experiences with reputed MNC is also fine.

Primary Location: APAC-India-Telangana-Hyderabad

Organization: Crop Protection

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Contractual

Job Type: Entry Level

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.