DuPont IT Service Delivery - Country Overlay Site Japan Office Primary in Tokyo, Japan

IT Service Delivery - Country Overlay Site Japan Office Primary (Job Number: 193975W-01)



IT Service Delivery for Run and Maintain

  • Scope includes IT infrastructure, IT solutions and services used in DuPont

  • Geographic scope of responsibility is all offices and lab sites in Japan

  • IT infrastructure includes data and voice network, servers, personal computers, printers and other IT devices

  • Manage local IT asset inventory and life cycle

  • Manage usage / capacity of IT infrastructure

  • Application solutions / services include SAP, applications integrated with SAP, local standalone applications, applications for HR, Finance, Sourcing, SHE, Supply Chain, Manufacturing and Lab applications.

  • Act as the End to End Integrator to ensure all IT Solution and Service delivery meet the needs of the sites in Japan.

  • IT governance and IT service delivery for joint venture companies in Japan.

  • Manage IT vendors, ensure services are provided as expected. Manage vendor charges.

  • Manage IT contractor and their work.

  • Manage impact by any IT change activities, responsible for user communication and change management

  • Co-work with and utilize global / regional IT competency resource for delivery of expected IT services

  • For incident and problem management, act as the local focal point for all IT issues and work with the respective country/regional/global DuPont IT teams as well as the respective vendors and suppliers for escalation and resolution.

  • Back up for end to end service delivery personnel for manufacturing sites.

IT Solution Delivery

  • Co-work with and utilize global / regional IT competency resource for IT solutions delivery.

  • Take leading responsibility for local part of global / regional IT projects

  • Work with the local business and functions to understand their requirements and engage them in ongoing service improvement initiative

Governance and administration

  • Manage IT budget and spending

  • Manage IT purchase process, verify their invoices against service received and ensure no payment issues

  • Ensure IT governance for the IT management process and standards

  • Manage IT security management

  • Responsible for IT plans for business continuity / disaster recovery



  • University degree in IT related fields with minimum 5 years working experience in IT in a large organization.

  • Good written and oral English communication skills.

  • Able to work effectively in a complex and multicultural regional/global environment with multiple stakeholders and influencers.

  • Experience in handling IT service delivery in a large organization and working with end users around personal computing and applications needs.

  • Basic knowledge on application systems to run businesses in an enterprise.

  • Experience in working in IT team jointly deliver services and solutions.

  • Good overall understanding of IT in general and able to communicate effectively IT concepts and manage expectations with the end user community.

  • Demonstrate good knowledge and competencies in the delivery of application support and day to day operations as well as have basic working knowledge of IT Infrastructure. Has prior experience with leading and managing projects.

Primary Location: APAC-Japan-Tokyo-Chiyoda-ku

Organization: Corporate

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

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