DuPont Regional Operations & Support - Italy, Slovenia,Croatia & Serbia in Italy

Regional Operations & Support - Italy, Slovenia,Croatia & Serbia (Job Number: INF00001438)

Description

  • Manage regional day-to-day IT operational activities and oversee local sites

  • Oversee regional and local support vendors to ensure timely delivery of services and compliance with SLAs (Service Level Agreements)

  • Share and leverage best practices across regions and ensure efficiency, effectiveness and alignment of operational processes

  • Interface with other IT operations roles including Service Desk and User Support roles to receive, address or escalate regional or local incidents, requests, and changes

  • Ensure communication at regional and local levels to inform IT and the business regarding regional operations changes in service including downtimes

  • Make sure processes followed are in line with company’s policies and procedures

  • Ensure efficient day-to-day operations at local sites

  • Drive efficiency, effectiveness and alignment of operational processes

  • Manage the life cycle and renew of the infrastructure at the sites, as applicable

  • Support local implementation of global and local projects

  • Support existing local application landscape

Qualifications

  • Minimum 5 years’ experience in End User Computing environment using Windows based desktops and laptops (Windows 7 and higher) and Apple iOS mobiles.

  • Experience in Standard Configuration and Patch Management (using Microsoft SCCM) and Asset Management; Service Desk management tools and processes.

  • Knowledge of working with an ITSM tool for support purposes, knowledge of ServiceNow tool a plus.

  • Experience in managing multiple parties across multiple IT disciplines including Project Managers and third-party vendors

  • Good understanding of IT&P operating model with broad understanding of IT services both in the applications and infrastructure space – Telecom, End User Computing & Collaboration

  • Strong communication skills in working effectively with both business and IT – both verbal and written communications

  • Able to work effectively and collaboratively in a complex and multicultural regional / global environment with multiple stakeholders and influencers.

  • Industry leading certification like ITIL & PMP a plus

Primary Location: EMEA-Italy

Organization: Corporate

Schedule: Full-time

Education Level: High School Diploma/GED (±11 years)

Employee Status: Regular

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.