DuPont Regional Operations & Support - Italy, Slovenia,Croatia & Serbia in Italy

Regional Operations & Support - Italy, Slovenia,Croatia & Serbia (Job Number: INF00001438)


  • Manage regional day-to-day IT operational activities and oversee local sites

  • Oversee regional and local support vendors to ensure timely delivery of services and compliance with SLAs (Service Level Agreements)

  • Share and leverage best practices across regions and ensure efficiency, effectiveness and alignment of operational processes

  • Interface with other IT operations roles including Service Desk and User Support roles to receive, address or escalate regional or local incidents, requests, and changes

  • Ensure communication at regional and local levels to inform IT and the business regarding regional operations changes in service including downtimes

  • Make sure processes followed are in line with company’s policies and procedures

  • Ensure efficient day-to-day operations at local sites

  • Drive efficiency, effectiveness and alignment of operational processes

  • Manage the life cycle and renew of the infrastructure at the sites, as applicable

  • Support local implementation of global and local projects

  • Support existing local application landscape


  • Minimum 5 years’ experience in End User Computing environment using Windows based desktops and laptops (Windows 7 and higher) and Apple iOS mobiles.

  • Experience in Standard Configuration and Patch Management (using Microsoft SCCM) and Asset Management; Service Desk management tools and processes.

  • Knowledge of working with an ITSM tool for support purposes, knowledge of ServiceNow tool a plus.

  • Experience in managing multiple parties across multiple IT disciplines including Project Managers and third-party vendors

  • Good understanding of IT&P operating model with broad understanding of IT services both in the applications and infrastructure space – Telecom, End User Computing & Collaboration

  • Strong communication skills in working effectively with both business and IT – both verbal and written communications

  • Able to work effectively and collaboratively in a complex and multicultural regional / global environment with multiple stakeholders and influencers.

  • Industry leading certification like ITIL & PMP a plus

Primary Location: EMEA-Italy

Organization: Corporate

Schedule: Full-time

Education Level: High School Diploma/GED (±11 years)

Employee Status: Regular

Job Type: Experienced

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