DuPont Client Interaction Center Representative - Corteva in Wilmington, Delaware

Client Interaction Center Representative - Corteva (Job Number: 196064W-01)

Description

DuPont HR Service Center is seeking Client Interaction Center Representatives to work at our Wilmington, DE location . This position is designated to the Corteva business at the time of spin in 2019. In this role, you will be responsible for providing employee assistance with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Shared Services Center (HR SSC) site. Come join our community of solvers!

This position will be responsible for (but not limited to) the following:

  • Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries

  • Communicate Human Resources and other related, policies, procedures, and government regulations, including proper utilization of the HR SSC

  • Complete simple Human Resources related transactions

  • Forward employee to functional specialists when in-depth functional knowledge

  • Forward employee inquiries to third party vendors/outsourced providers

  • Document all employee inquiries and issues

  • Conduct frequent review of Frequently Asked Questions, Policies, Procedures to identify steps needed to answer customer inquiries

  • Recognize and report unusual events or consistent problems areas to Team Lead

  • Perform other related duties as assigned

**Successful candidate will need to be able to perform the essential functions of the job with or without accommodation.

** To receive status updates regarding your application, ensure your email filter is set to accept messages from the sender containing “careers” and watch your email regularly.

Qualifications

In order to be qualified for this role, the following is required:

  • High School diploma or GED equivalent

  • Able to work current shift of 9am-6pm

  • Ability to consistently deliver high quality customer service in a professional manner

  • Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner

  • Strong analytical skills, attention to detail

  • Strong problem-solving and troubleshooting abilities

  • Ability to navigate computerized data entry system or other relevant applications

  • Acts honestly and professionally; ability to handle confidential and sensitive information

  • Ability to maintain effectiveness amid distractions and general noise

  • Ability to identify and analyze issues based on data or available information

  • Ability to maintain patience, commitment, and effectiveness when challenged by difficult situation

  • Ability to understand and appreciate the concerns, interests, and feelings of others

  • Ability to maintain objectivity under pressure

The following skill sets are preferred by the site:

  • One to two (1-2) years of experience as a customer service representative in a call center environment

  • Knowledge and understanding of Human Resources and other related areas

  • Customer service experience

  • Experience working with shared services technology (e.g., case management) or HR systems is desirable, but not required

  • Bilingual in Spanish and English

** Please include (paste or attach) an updated resume detailing your experiences and qualifications with your application for consideration.

We are excited to announce that Corteva Agriscience™ is the name of the new Agriculture Division of DowDuPont™. We are bringing together DuPont Crop Protection, DuPont Pioneer and Dow AgroSciences to create a market-shaping, standalone agriculture company with leading positions in seed technologies, crop protection and digital agriculture. We will work across the global agriculture value chain to create a more efficient food system.

At Corteva Agriscience™, we seek to enrich the lives of those who produce and those who consume. This means we will help rejuvenate the agricultural ecosystem to support people and the planet and to ensure progress for generations to come.

Primary Location: NA-United States-Delaware-Wilmington

Organization: Corporate

Schedule: Full-time

Education Level: High School Diploma/GED (±11 years)

Employee Status: Regular

Job Type: Entry Level

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.